If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Only items purchased directly from ShelterSupp online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. It is necessary that returned items must be in original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted and will be considered as it was used already. Please, take into account that if the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Please note that for any refunds or returns we need the receipt sent to you. ShelterSupp reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? or Simply not satisfied with your order? Please contact our SALES Customer Support team on the following e-mail: email@example.com to start the return process.
- Please include the following information to start the process of returning:
- In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. As our customers expect us to be honest we also expect the same. We strongly believe that we can have a close relation with customers having transparency as our primary value of our business.
HOW LONG ARE THE RETURN PROCESSES?
- Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible through our support email: firstname.lastname@example.org if you need to modify or cancel your order for any reason. We always want you to have the best experience shopping with us, for we are always working for you trying to facilitate your online shopping experience. Make sure to provide your order number and the modification you would like to make and we will contact you confirming once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
Thank you for contacting us, always feel free to ask any question you may have!
Att. ShelterSupp Supporting Team.