Shipping Policy

SHIPPING AND CUSTOMS

When will my order be processed?

- All orders are handled and shipped out from our warehouses from around the world. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we do NOT ship on weekends.

How long will it take to receive my order?

In general, once you place your order, please allow 24-48 hours to process your order. We want to make sure everything goes right to avoid any kind of inconvenience.  After it is processed, it will take around:

  • UNITED STATES AND EUROPE:¬†2-10¬†business days.
  • CANADA AND UNITED KINGDOM:¬†2-10¬†business days.
  • MEXICO AND SOUTH AMERICA:¬†5-12¬†business days.
  • ASIA COUNTRIES:¬†2-10¬†business days¬†
  • AUSTRALIA AND NEW ZEALAND:¬†2-10¬†business days.

As we want to give the best experience to our customers, it depends on your location for the estimated time, but you can always track where your packages are with the tracking number we hand to you after purchase directly with our express partner carriers: UPS, USPS, FEDEX, DHL, EMS.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order if that is the case. Import taxes, duties and related customs fees may be charged or not once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

  • -Shelter Eyewear Support Team-
    Email: info@sheltereyewear.com

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